• All
  • software development
  • mining
  • medical

We have partnered with Mitrais for 6 years. They have very talented people and being in a similar time zone works for an Australian company like us.

It was clear from the first visit to Mitrais' office in Bali that they are a professional organization in every regard. They have well established processes and take security of their client's data and intellectual property seriously.

Since Go Live, KMS has been supporting the hospital in dealing with around 300 patients per day. It is a user-friendly system with a modern interface. It brings many improvements that cover all the weaknesses that the previous system had. The post-installation support from Mitrais is excellent, fast response. There hasn’t been any serious problem; only minor errors or unaccustomed users that were solved easily.

Thanks Mitrais, the progress you made was excellent. Our distributed team worked well together. Mitrais’ team skills and learning ability is excellent. We have been impressed with the Mitrais team ability to learn our patterns and to contribute strongly as part of our overall team.

Mitrais have absolutely delivered for us. They took the time to really understand our needs, researched how best to meet them, and then delivered to contract on time and to quality. I look forward to using them again in the future and have no hesitation in recommending them.

Rather than offloading a software development project to a remote team and hope for the best, we have decided to extend an existing team by adding programmers from Mitrais. We think that this is the best way to maintain a cohesive and productive team.

Mitrais was established in Bali 15 years ago primarily to service the requirements of the Australian market. This combined with an Australian and Indonesian management team means that Mitrais understands how to do business in Australia and overcomes the cultural challenges you might find in other offshore development companies. All Mitrais staff speak English and the geographical location in Bali means they provide the benefits of a 'nearshore' development centre. We are looking forward to building a long-term relationship with Mitrais.

We engaged Mitrais’ captive team services to assist in the initial development, maintenance and enhancement of our pdfDocs and cleanDocs software applications using .NET, C# and WPF technologies. This was put in place to supplement our senior engineers and developers in Sydney. They allowed us to upsize our development team quickly and efficiently. The team assigned to us met our expectations well and with only two hours’ time zone difference, had a six working hours overlap that made running the project much easier.

We’ve been working with Mitrais staff for several months now. They are a good, competent offshore software development service provider, with good progress reporting and task management arrangements in place. Their Bali based development center is three hours behind Sydney, which is challenging but can be managed with modern online work flow tools such as Slack and Pivotal Tracker. All communications are with English speaking staff. Online video conferencing is as effective as email or the online development tools previously mentioned. So far so good. We look forward to continuing our relationship with Mitrais.

It was with some concern that we chose another offshore development partner having had very poor results from our attempts in Sri-Lanka. So far, we are more than happy with the results we have been getting from Mitrais. Our team has exceeded our expectations both in terms of quality of work and speed of turnaround. They have been quick to understand the business requirement and have been willing to add ideas and voice concerns about design flaws and other potential issues. Whilst our captive team is only small, we have been very grateful for the back up support provided by other people throughout the organisation. We see this relationship as very successful and one that will last for many years.

We engaged Mitrais as our development partner in bringing one of our core products to market. The risk profile of this project was very high – we had a new product being developed from the ground up and it was our first near shore engagement. From the initial discussions through to the execution and delivery of the product, the team at Mitrais showed a degree of professionalism and commitment to the project that exceeded our expectations. The ability to deliver the project on time and to a high quality gives us confidence that we can continue a sustainable and rewarding relationship. A big thank you to all the team members!

I have found with Fachri and Vera to be productive and less stress. Their ability to deliver work in an efficient time and to be of the high quality we expect is commendable to them and their support network. Their preparedness to meet our internal processes and documentation requirements has given us the confidence to grow into this arrangement further.

Red Planet Software engaged 3 Mitrais developers just over a year ago. We have been more than happy with their work and also with our relationship with Mitrais. Their development has been of a high standard and they have been able to remotely work well with other 10 members of our development team in Australia. We would have no hesitation in recommending Mitrais to other organisations looking to contract part of their software development.

We chose Mitrais due to its proven capability and nearshore advantages, which include working in a similar time zone as our Australian team, enabling real-time collaboration and direct responses. Mitrais’ staff communicate well in English, and maintain a thorough daily and weekly reporting regime as required by the agile processes used in developing the software. We find that Mitrais is a preferable offshore solution compared to more distant offshore development options such as India or Eastern Europe.

Niche Fashion, a provider of software solutions to the fashion and apparel industry, has been working with Mitrais for almost three years now in providing ongoing support for our fashion software solutions. We initially tried out the captive team engagement by undertaking a project to add an SSL certificate on a retail website to ensure secure online transactions through payment gateways. The engagement was proven to be a working solution to our software development need. Now, we are employing two full time Mitrais resources (with an addition of two junior programmers we engaged for short term documenting the products). The engagement works well for us and we look forward to fostering a long term relationship with Mitrais.

We selected Mitrais because of its ‘nearshore’ proposition in Bali. The benefits include excellent response time, advanced technology skills and most importantly all Mitrais staff speak English which makes the communication easy.

We have recently contracted Mitrais to provide resource based application development services for our business. Locally we have found it very difficult to employ skilled and productive resources for development work. The team that Mitrais has provided has been of very high quality, in their development skill, speed of delivering functional code, ability to learn existing application coding and in their interpretation of system end-user requirements. I would rate their developers in the top 10%. The procedures that are adopted by the developers to re-interact their understanding of the requirements makes certain that our requirements are properly understood. I highly recommend Mitrais.

We engaged Mitrais in one of our projects to modernize a website. During the engagement, Mitrais team distinguished itself through its professionalism and quality of service. Mitrais team has delivered outstanding services and demonstrated a commitment to excellence since the inception of our partnership.

Give the highest appreciation to Mitrais with its great team that understand client's need and know how to deliver it timely.

EarthCheck engaged Mitrais as a captive team to help build the next generation of our innovative sustainability platform EarthCheck. We conducted an interview process and chose two excellent developers. Both developers were keen, hard-working, friendly and had great technical skills. With their help we met our deadlines and delivered a quality product. We hope to maintain a long-term relationship with Mitrais and look forward to working with them in the future.

For a geologist, Minescape Stratmodel has inspired high trust in terms of modelling. It works according to geological principles and is easy to learn. In various geological conditions I encountered, MineScape is able to apply geological modelling into 3d/2d simulation. A complex geological structure such as folding or fault, or a steep or slight dip condition could be accurately shown. Using Minescape Stratmodel also helps in exploration planning such as drill hole planning, depth drilling calculation, seams prediction as well as resource calculation. Thank you to all Mitrais Team who introduced us to this software.

With more efficient supply chain process, our production cost will be more competitive. Ultimately this will improve our competitiveness in terms of market share. Thank you Mitrais for your assistance.

Mitrais did a great job under considerable pressure to deliver the solution within our tight timeframes. Obviously, efficient patient administration and financial controls are keys to our delivering successful outcomes for the hospital, and it is pleasing to see that Mitrais both understood and responded to the challenges. In our view, Mitrais has certainly lived up to its reputation as a world-class partner in this space, and we look forward to continuing to work with them going forward.

Ellipse’s integrated system allows no business processes to be skipped and it keeps us all more organized in doing what needs to be done. Little by little the savings, we gain from various more effective processes will accumulate to create a significant difference in the total tally. Mitrais’ training of our people will ensure we can maximize the usage of this enterprise solution.

Mitrais delivered their services in a good and professional manner. We plan to implement other MineScape modules for our exploration and mine planning.

We chose Mitrais because of its reputation and client base. While it was more expensive than some of the other Asian offshoring centres we were more confident about doing business with Mitrais. We also took into account that if we need to visit Bali to brief our captive team then it was no different than getting on a plane going to Melbourne and relatively inexpensive.

When we hear the word MineScape, the first thing that comes to mind is the capability of the software, in particular, its Stratmodel module which I always use for coal modeling. The three things I like about MineScape are its simplicity, capability in performing reverse verification, and it is fashionable. It is simple because MineScape is very easy to use and makes modeling process very simple with schema concept. Reverse verification is a MineScape feature that alerts users of any inconsistency in the process of creating a model, so that it can be re-checked. Fashionable means that MineScape suits the users’ needs especially with the new feature Plot Designer in MineScape 5.4. The three things above made MineScape the leading software in coal modeling.

Hello All, Wanted to highlight some of Andika’s recent work especially his work on GDPR and NDACH releases. He’s grown from strength to strength in past 1 year.His work is very well documented and he’s been thorough in thinking through all the new features and bug fixes he’s working/worked on. Please let me know if there’s some way in which we can let him know of our appreciation for his contribution.

After implementing the Medical Suite we are happy to see improvements in our operations. Has increased information availability and retrieval rates by 70% improving service delivery and quality. It has also reduced sundries cost by 80% and administration time by 60%improving utilization and enabling personnel assignment to higher value-added activities. Interdepartmental communication has also increased by up to 40% improving transparency and auditability of activities.

It’s been a really good second half of the year.  So much progress.  Thank you and your team for their fantastic work. Kylie and I would like to particularly nominate the team you sent to Zambia as they seem to have a wonderful knack of getting the training across in a way that is so compatible with the Zambian team and solving problems at the technical end all the while.

SPRY Scheduler supported us to obtain quick results for several scheduling scenarios that required adjustments. The main point is time efficiency in creating a detailed scenario required by the management. Mitrais has professionally help us in finding solutions for problems that occurred on site.

We have been using SPRY Scheduler to support our operation since last year. Our scheduling process is 1.5 times faster than before. It really reduces our time, effort and cost. Mitrais provides an excellent support, through good communications and the software itself is at affordable prices.

Minescape Stratmodel is a geological modelling software for strata deposit that is the most widely known and used in Indonesia, because it is reliable and user-friendly. I have been using MineScape since its 3rd version and have stayed consistent up to the 6th version at present. The long journey in using MineScape has been inseparable with the support from Mitrais in providing informative solutions given by competent and experienced consultants.

I wanted to drop you a line to congratulate your development team. The task to complete the first phase of the QH project on time and with acceptable quality was always going to be very difficult to achieve but the team managed to do so. We will have some errors to fix, with a tight turnaround, and there are phase 2 activities which will commence shortly that will need similar dedication and teamwork. But we should not lose sight of the teams accomplishments over the past couple of months. Please pass on my sincere thanks and appreciation to your team.

We enjoy doing business with Mitrais and we are very happy to have found them as our offshore development partner. Their team has good communication skill, works productively at high tempo and is quick to respond. They are also highly skilled in relevant technologies with a passion for continued learning. We can say that Mitrais team has enabled us to achieve success with complex projects in demanding time frames.

Team Mitrais was very cooperative, collaborative, and supportive during the transition which helped with the change management process.

I worked for Mitrais before, so I know about their quality and professionalism. When the company needs a partner in software development, I know whom to look for.

We're very happy with Wendy's work. In fact, things are progressing much swifter than I initially anticipated and at an exceptionally high quality.

By using SPRY, middle and long-term planning options can be done faster, and this is very important for the top management in order to make strategic decisions in terms of operations going forward.

We regularly explore opportunities that are aligned with our core strategy of improving the quality of patient care. The implementation of KMS-PAS certainly fits our strategy. We are excited to partner with the Mitrais team, they have helped us build a strong foundation of core operations and have proven to be a supportive, and dedicated partner throughout the implementation and go-live process.

We're very happy with Mitrais’ work. The elasticity help us to grow the business anticipating the future growth and allow Zuuse to be flexible.