Our Clients Testimonials

As an innovative European-oriented IT company, we were looking for a professional and flexible development partner to continuously improve our own software product. In Mitrais we have found a very professional delivery partner and advisor, that helps us to turn our vision and wishes into state-of-the-art software, quickly, first-time-right and with clear communication. We hope to work together for a long period of time.

Dennis Wustefeld, Director
BlueSquid IT, Netherlands

We first approached Mitrais to create a virtual offshore team as replacement for our existing ones. Mitrais has given us a pool of talent that we can utilize in moments notice with ability to scale up and down the team size. This has proven to be effective and economical way for us to develop our solutions.

Mahdi Loutfie, Solutions Architect
Stargate Technologies Pty Ltd, Australia

As a Mineplan Engineer, I am required to be able to provide input on mine sequences that are applicable and of economic value. With Spry, I can produce several scenarios with easy setup changes and a fast process. Spry also has the flexibility in purchasing licenses so that we can choose the purchase scheme based on hours or full time annual. Not to mention that there are no maintenance costs so it is very helpful for company pockets.​

Muhamad Arie Cahyono, Mineplan Manager
PT Bumi Barito Mineral, Indonesia

SPRY is very helpful for mine-planning on site. Moreover, SPRY can be developed in lighter item reports, which is very easy and helpful. So far, the support of the Mitrais team regarding every question about SPRY is very good.​

Sahrul Sukri, Engineering Superintendent
PT Maruwai Coal, Indonesia

From what I’m seeing during the transition to Work-From-Home, the Mitrais team is all performing and engaging very well – as if they are working from the office. From a technical point of view, our technical lead is seeing the same. There is no downside at all with them working from home.

Each of the team members are just as self-managed and self-organised. Even when working from home, they collaborate exceptionally well, making them a strong self-managed team. They’re brilliant!

IOOF Representative,
IOOF Service Co Pty Ltd,

SPRY is used both on-site and in the Jakarta office for short-term, mid-term and long-term scheduling. The fast running scheduling process in SPRY really helps us so that the work of scheduling becomes easier and faster and this increases company productivity. The support services provided by Mitrais are also quite good.

Eka M. Ali Iqbal, Operation Manager
Sungai Danau Jaya, Indonesia

I would like to share with you the positive experience we have so far since all this has begun. We haven’t had any issues with your staff transitioning to a remote working model and from a key projects perspective, we continue to see active engagement and good delivery output from the team. We continue to run our usual stand up, technical meeting etc with 100% utilisation of our collaboration tools like jira, MS Teams and zoom without any issues.

Well done to all the Mitrais team for keeping the operations going during these times.

Ben Teo, Chief Project Officer
GS1 Australia Pty Ltd, Australia

Our experience with Mitrais has been excellent. The team has done a great job in helping us on our network service desk. We value their quick and responsive support to us.

Adam Soudure, Head of Enterprise Services
Denver Technology Pty Ltd, Australia

We engaged Mitrais to scale our internal development team. The engagement is awesome and their developers able to works hand in hand with our internal team with less to no friction. The whole Mitrais support (not only their developers), from Account Management, Project Management, Finance, Customer Relationship, etc has been exceptionally good and we are happy with their services. We look forward to continuing this good relationship on a long term basis.

DANNY KURNIAWAN, HEAD OF IT
globalORE Pte Ltd, Singapore

We have been working with Mitrais for 10 months now and have been very impressed with their ability to quickly learn how our software works and become exceptionally valuable members of our team in such a short period of time. They have been great to work with and we look forward to continuing this good relationship on a long term basis.

Dylan Sherman, Operations Manager
CatchData Pty Ltd, Australia

SPRY is very useful for long-term planning from clients, especially clients who have an IUP. SPRY can create many mining scenarios very quickly in order to keep up with fluctuations in coal prices. The support provided by the Mitrais team is very good and they are always fast to respond.

R. Teguh Sapto Subroto , Operation Management
Putra Perkasa Abadi, Indonesia

I have been a mining professional for over 20 years and I am experienced with most mine planning software on the market. SPRY provides 3D animation and is one of the best mine planning systems available today, and is great value for money.

Hary Irmawan, Mining Technical Services Manager
Sarawak Energy Resources, Indonesia
Ignition Wealth

I wanted to say just how greatly we value the job your Mitrais’ developer is doing – she is an extremely valuable part of our back-end team! Her technical level is strong and her work ethic and commitment as well as fitting in well with our team is really fantastic.

Mike Giles, CTO
Ignition Wealth, Australia
Zuuse Pty Ltd

We’re very happy with Mitrais’ work. The elasticity help us to grow the business anticipating the future growth and allow Zuuse to be flexible

Jason Lilienstein, CEO
Zuuse, Australia
agworld logo

It was clear from the first visit to Mitrais’ office in Bali that they are a professional organization in every regard. They have well established processes and take security of their client’s data and intellectual property seriously.

Stephen Baldry, CTO
Agworld, Australia
MediRecords

On behalf of the MediRecords management, I would like to extend our appreciation for the amazing work done by you on bringing Cairns HHS live 3 days ago. Your diligence, self-motivation as well as dedication to always go the extra mile in order to achieve the best possible results is really admirable.

The management team at MediRecords know the amount of effort that you put into your job and we want to assure you that your efforts are significantly appreciated. Once again, thank you so much! We are lucky to have you on our team.

Fei Teng, IT Manager
MediRecords, Australia

Since Go Live, KMS has been supporting the hospital in dealing with around 300 patients per day. It is a user-friendly system with a modern interface. It brings many improvements that cover all the weaknesses that the previous system had. The post-installation support from Mitrais is excellent, fast response. There hasn’t been any serious problem; only minor errors or unaccustomed users that were solved easily.

dr. Kristiawan Basuki Rahmat, Chief Medical Officer
Sarwoko Hospital – Vale Indonesia, Indonesia
technology one logo

We have partnered with Mitrais since 2009. They have very talented people and being in a similar time zone works for an Australian company like us.

Edward Chung, CEO
Technology One, Australia
integrated research

Thanks Mitrais, the progress you made was excellent. Our distributed team worked well together. Mitrais’ team skills and learning ability is excellent. We have been impressed with the Mitrais team ability to learn our patterns and to contribute strongly as part of our overall team.

Alex Baburin, Chief Operations Officer
Integrated Research, Australia
invetorium logo mitrais client

Mitrais have absolutely delivered for us. They took the time to really understand our needs, researched how best to meet them, and then delivered to contract on time and to quality. I look forward to using them again in the future and have no hesitation in recommending them.

Professor Eddie Blass, Founder and CEO
Inventorium, Australia

Rather than offloading a software development project to a remote team and hope for the best, we have decided to extend an existing team by adding programmers from Mitrais. We think that this is the best way to maintain a cohesive and productive team.

Ivan Zelina, CTO
Micromine, Australia
IOOF Holdings Limited

Working alongside our internal teams, the Mitrais teams have enabled us to undertake much needed technical and UX upgrades of our websites and backend, while also delivering a steady stream of new features that offered real value to our business. They have provided us with talented pool of developers that are willing to tackle any challenge presented to them and the flexible and elastic structure of the teams allows us to utilise them on a variety of different types of projects.

Michael Peyper, Technical Methods Coach
IOOF, Australia
icomplain logo

We’ve been working with Mitrais staff for several months now. They are a good, competent offshore software development service provider, with good progress reporting and task management arrangements in place. Their Bali based development center is three hours behind Sydney, which is challenging but can be managed with modern online work flow tools such as Slack and Pivotal Tracker. All communications are with English speaking staff. Online video conferencing is as effective as email or the online development tools previously mentioned. So far so good. We look forward to continuing our relationship with Mitrais.

Dion Weston, CEO
iComplain, Australia
horizon business systems

Mitrais was established in Bali 15 years ago primarily to service the requirements of the Australian market. This combined with an Australian and Indonesian management team means that Mitrais understands how to do business in Australia and overcomes the cultural challenges you might find in other offshore development companies. All Mitrais staff speak English and the geographical location in Bali means they provide the benefits of a ‘nearshore’ development centre. We are looking forward to building a long-term relationship with Mitrais.

Michael Pendred, Managing Director
Horizon Business System, Australia
docscorp logo

I will give Mitrais a 10 out of 10. The team is great and things run smoothly, which you can tell from the fact that I have never had to raise any major concerns. All of this is due to Mitrais’ great processes which does make things easier to manage. I also love the fact that it’s always possible to use those excess man-days as corporate days for upskilling the team in new technology which is not something easy to find from other providers. It is a very valuable part of the service that Mitrais provides overall, being able to provide team members that are trained or have the opportunity to go and learn those new technologies without sacrificing their time in the project. So, I think that’s a huge positive for the services.

Jim Lim, Global Research and Development Manager
DocsCorp, Australia
udc systems logo

It was with some concern that we chose another offshore development partner having had very poor results from our attempts in Sri-Lanka. So far, we are more than happy with the results we have been getting from Mitrais. Our team has exceeded our expectations both in terms of quality of work and speed of turnaround. They have been quick to understand the business requirement and have been willing to add ideas and voice concerns about design flaws and other potential issues. Whilst our captive team is only small, we have been very grateful for the back up support provided by other people throughout the organisation. We see this relationship as very successful and one that will last for many years.

Richard Hazeltine, Director
UDC, Australia
snowden logo

We engaged Mitrais as our development partner in bringing one of our core products to market. The risk profile of this project was very high – we had a new product being developed from the ground up and it was our first near shore engagement. From the initial discussions through to the execution and delivery of the product, the team at Mitrais showed a degree of professionalism and commitment to the project that exceeded our expectations. The ability to deliver the project on time and to a high quality gives us confidence that we can continue a sustainable and rewarding relationship. A big thank you to all the team members!

Grey Properjohn, Divisional Manager - Product Development
Snowden Technologies, Australia
smartsoftware solutions logo

I have found with Fachri and Vera to be productive and less stress. Their ability to deliver work in an efficient time and to be of the high quality we expect is commendable to them and their support network. Their preparedness to meet our internal processes and documentation requirements has given us the confidence to grow into this arrangement further.

Brenton Wild, Technical Services Manager
Smartsoftware, Australia
red planet software logo

Red Planet Software engaged 3 Mitrais developers just over a year ago. We have been more than happy with their work and also with our relationship with Mitrais. Their development has been of a high standard and they have been able to remotely work well with other 10 members of our development team in Australia. We would have no hesitation in recommending Mitrais to other organisations looking to contract part of their software development.

Peter Williams, Founder and CEO
Red Planet Software, Australia
nimbus technology logo

We chose Mitrais due to its proven capability and nearshore advantages, which include working in a similar time zone as our Australian team, enabling real-time collaboration and direct responses. Mitrais’ staff communicate well in English, and maintain a thorough daily and weekly reporting regime as required by the agile processes used in developing the software. We find that Mitrais is a preferable offshore solution compared to more distant offshore development options such as India or Eastern Europe.

John Woodbridge, Managing Director
Nimbus Technology Pty Ltd, Australia
niche fashion technology logo

Niche Fashion, a provider of software solutions to the fashion and apparel industry, has been working with Mitrais for almost three years now in providing ongoing support for our fashion software solutions. We initially tried out the captive team engagement by undertaking a project to add an SSL certificate on a retail website to ensure secure online transactions through payment gateways. The engagement was proven to be a working solution to our software development need. Now, we are employing two full time Mitrais resources (with an addition of two junior programmers we engaged for short term documenting the products). The engagement works well for us and we look forward to fostering a long term relationship with Mitrais.

Peter Pakarinen, Director
Niche Fashion Technology, Australia
multibase webaust logo

We selected Mitrais because of its ‘nearshore’ proposition in Bali. The benefits include excellent response time, advanced technology skills and most importantly all Mitrais staff speak English which makes the communication easy.

Asher Alhassid, Delivery Manager
Multibase WebAustralis, Australia
intelli messaging logo

We have recently contracted Mitrais to provide resource based application development services for our business. Locally we have found it very difficult to employ skilled and productive resources for development work. The team that Mitrais has provided has been of very high quality, in their development skill, speed of delivering functional code, ability to learn existing application coding and in their interpretation of system end-user requirements. I would rate their developers in the top 10%. The procedures that are adopted by the developers to re-interact their understanding of the requirements makes certain that our requirements are properly understood. I highly recommend Mitrais.

Peter Humphries, Director
Intelli Messaging, Australia
ivatama teknologi logo

We engaged Mitrais in one of our projects to modernize a website. During the engagement, Mitrais team distinguished itself through its professionalism and quality of service. Mitrais team has delivered outstanding services and demonstrated a commitment to excellence since the inception of our partnership.

Andy Pranoto, Director
Ivatama Teknologi, Indonesia
Asmin Coal, Asmin Bara Bronang and Asmin Bara Jaan

Give the highest appreciation to Mitrais with its great team that understand client’s need and know how to deliver it timely.

Matius, Finance Director
Asmin Bara Bronang and Asmin Bara Jaan, Indonesia
EarthCheck Australia

EarthCheck engaged Mitrais as a captive team to help build the next generation of our innovative sustainability platform EarthCheck. We conducted an interview process and chose two excellent developers. Both developers were keen, hard-working, friendly and had great technical skills. With their help we met our deadlines and delivered a quality product. We hope to maintain a long-term relationship with Mitrais and look forward to working with them in the future.

Darren Langley, Software Development Manager
Earth Check, Australia
Baramulti Sugih Sentosa

For a geologist, Minescape Stratmodel has inspired high trust in terms of modelling. It works according to geological principles and is easy to learn. In various geological conditions I encountered, MineScape is able to apply geological modelling into 3d/2d simulation. A complex geological structure such as folding or fault, or a steep or slight dip condition could be accurately shown. Using Minescape Stratmodel also helps in exploration planning such as drill hole planning, depth drilling calculation, seams prediction as well as resource calculation. Thank you to all Mitrais Team who introduced us to this software.

Surya Adi Nugraha, Geologist
Baramulti, Indonesia

With more efficient supply chain process, our production cost will be more competitive. Ultimately this will improve our competitiveness in terms of market share. Thank you Mitrais for your assistance.

Yulius Rinardwiatma, Warehouse Operations and Inventory Control
Indo Tambangraya Megah, Indonesia
RS Kartini Jakarta

Mitrais did a great job under considerable pressure to deliver the solution within our tight timeframes. Obviously, efficient patient administration and financial controls are keys to our delivering successful outcomes for the hospital, and it is pleasing to see that Mitrais both understood and responded to the challenges. In our view, Mitrais has certainly lived up to its reputation as a world-class partner in this space, and we look forward to continuing to work with them going forward.

dr. Noor Yulia, Director
Kartini Hospital, Indonesia
Indoarch Sumber Tambang

Mitrais delivered their services in a good and professional manner. We plan to implement other MineScape modules for our exploration and mine planning.

Yulian Bayu Ganar, Finance Officer
Indoarch Sumberdaya Tambang, Indonesia
Click Home

We chose Mitrais because of its reputation and client base. While it was more expensive than some of the other Asian offshoring centres we were more confident about doing business with Mitrais. We also took into account that if we need to visit Bali to brief our captive team then it was no different than getting on a plane going to Melbourne and relatively inexpensive.

James Selleck, Director
Click Home, Australia
bukit-mandiri-utama mitrais client

When we hear the word MineScape, the first thing that comes to mind is the capability of the software, in particular, its Stratmodel module which I always use for coal modeling. The three things I like about MineScape are its simplicity, capability in performing reverse verification, and it is fashionable. It is simple because MineScape is very easy to use and makes modeling process very simple with schema concept. Reverse verification is a MineScape feature that alerts users of any inconsistency in the process of creating a model, so that it can be re-checked. Fashionable means that MineScape suits the users’ needs especially with the new feature Plot Designer in MineScape 5.4. The three things above made MineScape the leading software in coal modeling.

Adzkar Ramdhani, Geologi Evaluator/Modeller
Bukit Mandiri Utama, Indonesia
Infomedia

Hello All,

Wanted to highlight some of Andika’s recent work especially his work on GDPR and NDACH releases. He’s grown from strength to strength in past 1 year.His work is very well documented and he’s been thorough in thinking through all the new features and bug fixes he’s working/worked on. Please let me know if there’s some way in which we can let him know of our appreciation for his contribution.

Eshwar Rao, Engineering Lead
Infomedia, Australia
First Quantum Minerals, Australia

It’s been a really good second half of the year.  So much progress.  Thank you and your team for their fantastic work. Kylie and I would like to particularly nominate the team you sent to Zambia as they seem to have a wonderful knack of getting the training across in a way that is so compatible with the Zambian team and solving problems at the technical end all the while.

Anna Pascall, Global Health Team Coordinator
FQML, Africa
exxaro mitrais client logo

After implementing the Medical Suite we are happy to see improvements in our operations. Has increased information availability and retrieval rates by 70% improving service delivery and quality. It has also reduced sundries cost by 80% and administration time by 60%improving utilization and enabling personnel assignment to higher value-added activities. Interdepartmental communication has also increased by up to 40% improving transparency and auditability of activities.

dr. Bertus J. Smith, Exxaro
Exxaro, South Africa
multi prima universal

Ellipse’s integrated system allows no business processes to be skipped and it keeps us all more organized in doing what needs to be done. Little by little the savings, we gain from various more effective processes will accumulate to create a significant difference in the total tally. Mitrais’ training of our people will ensure we can maximize the usage of this enterprise solution.

Prasetiyo, Project Manager for Ellipse
Multi Prima Universal, Indonesia
pt kaltim prima coal logo

SPRY Scheduler supported us to obtain quick results for several scheduling scenarios that required adjustments. The main point is time efficiency in creating a detailed scenario required by the management. Mitrais has professionally help us in finding solutions for problems that occurred on site.

Karolus Magnus Santosa, Strategic Planning
PT Kaltim Prima Coal, Indonesia
pt putra perkasa abadi logo

We have been using SPRY Scheduler to support our operation since last year. Our scheduling process is 1.5 times faster than before. It really reduces our time, effort and cost. Mitrais provides an excellent support, through good communications and the software itself is at affordable prices.

Joko Triraharjo, Operation Director
PT Putra Perkasa Abadi, Indonesia
pt arutmin indonesia logo

Minescape Stratmodel is a geological modelling software for strata deposit that is the most widely known and used in Indonesia, because it is reliable and user-friendly. I have been using MineScape since its 3rd version and have stayed consistent up to the 6th version at present. The long journey in using MineScape has been inseparable with the support from Mitrais in providing informative solutions given by competent and experienced consultants.

Iyus Sumarsono, Geology & Exploration
PT Arutmin Indonesia, Indonesia
agenco logo

We enjoy doing business with Mitrais and we are very happy to have found them as our offshore development partner. Their team has good communication skill, works productively at high tempo and is quick to respond. They are also highly skilled in relevant technologies with a passion for continued learning. We can say that Mitrais team has enabled us to achieve success with complex projects in demanding time frames.

Tim Schneideman, Managing Partner
A-gen.co, Australia
ABB logo

Team Mitrais was very cooperative, collaborative, and supportive during the transition which helped with the change management process.

Tarang Waghela, Head of Enterprise Software Transformation
ABB, Australia
Infinit Pte Ltd logo

I worked for Mitrais before, so I know about their quality and professionalism. When the company needs a partner in software development, I know whom to look for.

Devid Andriyano, CEO
Infinit Group Pte Ltd, Singapore
PT Borneo Indobara logo

By using SPRY, middle and long-term planning options can be done faster, and this is very important for the top management in order to make strategic decisions in terms of operations going forward.

Dede Wijayanto, Mine Operation Division Head
PT. Borneo Indobara, Indonesia
8common logo

We’re very happy with Wendy’s work. In fact, things are progressing much swifter than I initially anticipated and at an exceptionally high quality.

Rory Koehler, CTO
8common, Australia
logo RSUD Rasidin Client Mitrais

We regularly explore opportunities that are aligned with our core strategy of improving the quality of patient care. The implementation of KMS-PAS certainly fits our strategy. We are excited to partner with the Mitrais team, they have helped us build a strong foundation of core operations and have proven to be a supportive, and dedicated partner throughout the implementation and go-live process.

dr. Herlin Sridiani, President Director
dr Rasidin Hospital, Indonesia
RS Unggul Karsa Medika

Mitrais has listened to our needs and supported our goal of improving the care we provide to our patients through the Ksatria Medical Systems. In this partnership we know we can continue to depend on Mitrais and KMS to get our hospital to the next level to achieve patient satisfaction.

dr. Koko Sudjadi, Director
Unggul Karsa Medika Hospital, Indonesia
low code development mitrais client

I just wanted to express my appreciation and offer a well done to the entire Inspections team at Mitrais. You have all been doing a really great job under pressure and your hard work is greatly appreciated by everyone over here at IT Vision and by our clients. Keep up the great work everyone.

John Williams, Web and Enterprise Team Lead
IT Vision, Australia

from Indonesia:

from Australia:

from New Zealand:

from Singapore:

from other countries:

© Copyright 1991 - 2020 Mitrais