About Mitrais

Mitrais Software Development and Software Product Services

We have two lines of business - Software Development Services and Software Product Services. We provide a full range of software development capabilities including Microsoft, mobile, web, Java etc. Our product services cover the deployment and support of leading software products targeting the mining sector. These activities are backed by best-in-class human capital management systems and an integrated engagement model.

Mitrais Staff and the Mitrais Competency System

Best-in-class Human Capital Management
For more than 20 years, Mitrais has been committed to the development of the proprietary Mitrais Competency Management System (M-CMS). It enables us to define and manage 391 technical competencies and 66 job family competencies, driving competitiveness and certainty of outcomes for our clients. M-CMS is linked to a learning management system using Moodle with 283 learning offerings. Mitrais also has a stringent recruitment process – with a hiring rate of 6.9% (2019).

Integrated Engagement Model
The Mitrais engagement model has 3 successive steps: estimate with accuracy, engage with flexibility, close & learn. Estimation is backed up by M-CMS system auto-generated inputs. Timesheet and project management uses Microsoft Project Server and is integrated with our own SONIC system. Depending on the client's requirement, Mitrais uses either Waterfall (RUP – Rational Unified Process) or Agile (SCRUM development cycle). Estimation and modelling for software development is supported by Sparx Systems Enterprise Architect.

Mitrais Competency Framework

Major Milestones

PT Mincom Indoservices founded.

All major mines in Indonesia use our products.

  • Mitrais founded to address offshore software development market.
  • Established HQ in Singapore.
  • First development centre in Bali.
  • Started the development of the Mitrais Competency Framework.

Merged Mitrais and PT Mincom Indoservices.

Established second development centre in Bandung.

Established third development centre in Yogyakarta.

  • PT Mitrais named by Forrester Research Indonesia's leading provider of offshore development services.
  • Established mining software sales and support office in Hanoi.

Established fourth development centre in Hanoi.

Expanded sales into New Zealand.

Selling into West Coast USA.

Big push into medical software PAS and HIS.

Joining CAC Holdings Group


Mitrais is a member of the Microsoft Partner Network with a Gold Application Development competency, which represents the highest level of competence and expertise with Microsoft technologies. We have a close working relationship with Microsoft. Together with Sparx Systems and their tool Enterprise Architect, Mitrais can serve our clients better through a more efficient software development processes.

Because of our long history with Mincom, we are also amongst the oldest partners of ABB Enterprise Software. We are a business partner for the sale of their mining software in ASEAN. We also have partnered with Precision Mining for their haulage and scheduling software. Mitrais is actively looking for other products in the mining sector or indeed to open up other markets in the APAC region.

Our Offices
Mitrais Bali
Jl. By Pass Ngurah Rai Gg. Mina Utama No. 1, South Denpasar, Denpasar, Bali 80223
Mitrais Bandung
Jl. Prof. Drg. Surya Sumantri No. 8D, Sukawarna, Sukajadi, Bandung, West Java 40164
Mitrais Jakarta
Wirausaha Building, 8th Floor, Jl. H.R. Rasuna Said Kav. C5, South Jakarta, Jakarta 12940
Mitrais Yogyakarta
Jl. Sidobali No. 2, Muja Muju, Umbulharjo, Yogyakarta, Special Region of Yogyakarta 55165
Mitrais Singapore
10 Anson Road, #03-05 International Plaza, Singapore 079903

Corporate Social Responsibility

As a corporation, Mitrais embraces the principle of giving back to the society in which it operates.

Yayasan Kemanusiaan Ibu Pertiwi (YKIP)

Mitrais is the main benefactor of Yayasan Kemanusiaan Ibu Pertiwi (YKIP), a foundation that was originally set up to assist in the recovery efforts after the Bali bombing in October 2002. Now it provides educational support to more than 500 children to achieve its purpose in “breaking the bonds of poverty through education”.

Learn more at Yayasan Kemanusiaan Ibu Pertiwi page.


Indonesian University Programs

Mitrais has an active co-operation program with the following universities by providing internship opportunities, study excursions, technical workshops, and much more:

  • Bandung Institute of Technology (ITB)
  • Sepuluh Nopember Institute of Technology (ITS)
  • Gadjah Mada University
  • Diponegoro University
  • Pembangunan Nasional Veteran University (UPN Veteran)
  • Mulawarman University
  • Padjadjaran University
  • Lambung Mangkurat University (ULM)
  • Trisakti University

Our support of YKIP and of Indonesian universities embodies our belief in the principle of Corporate Social Responsibility.

Learn more at Indonesian University Program page.

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