Since Go Live, KMS has been supporting the hospital in dealing with around 300 patients per day. It is a user-friendly system with a modern interface. It brings many improvements that cover all the weaknesses that the previous system had. The post-installation support from Mitrais is excellent, fast response. There hasn’t been any serious problem; only minor errors or unaccustomed users that were solved easily.
Mitrais did a great job under considerable pressure to deliver the solution within our tight timeframes. Obviously, efficient patient administration and financial controls are keys to our delivering successful outcomes for the hospital, and it is pleasing to see that Mitrais both understood and responded to the challenges. In our view, Mitrais has certainly lived up to its reputation as a world-class partner in this space, and we look forward to continuing to work with them going forward.
It’s been a really good second half of the year. So much progress. Thank you and your team for their fantastic work. Kylie and I would like to particularly nominate the team you sent to Zambia as they seem to have a wonderful knack of getting the training across in a way that is so compatible with the Zambian team and solving problems at the technical end all the while.
After implementing the Medical Suite we are happy to see improvements in our operations. Has increased information availability and retrieval rates by 70% improving service delivery and quality. It has also reduced sundries cost by 80% and administration time by 60%improving utilization and enabling personnel assignment to higher value-added activities. Interdepartmental communication has also increased by up to 40% improving transparency and auditability of activities.
We regularly explore opportunities that are aligned with our core strategy of improving the quality of patient care. The implementation of KMS-PAS certainly fits our strategy. We are excited to partner with the Mitrais team, they have helped us build a strong foundation of core operations and have proven to be a supportive, and dedicated partner throughout the implementation and go-live process.
Mitrais has listened to our needs and supported our goal of improving the care we provide to our patients through the Ksatria Medical Systems. In this partnership we know we can continue to depend on Mitrais and KMS to get our hospital to the next level to achieve patient satisfaction.