By automating repetitive and mundane tasks, RPA can free up customer service representatives (CSRs) to provide higher levels of customer service. In addition, RPA can better assist the improvement of First Call Resolution (FCR) rates and Customer Satisfaction (CSAT) scores. Read more about it here!
To keep up with the trend, industries such as agriculture and logistics where manpower is highly needed will have to opt for a more efficient way to equip their employees with the latest technology. This is by simply cashing in on the present technological advancement to maximize manpower and improve their output. Explore further in this article.
In this challenging environment due to COVID-19, companies are struggling to remain afloat. As a result, many organizations consider using RPA and digital transformation to determine a new business model. Find out more in this article.
RPA is the fastest-growing segment of enterprise software with 63% growth in 2018, as per Gartner. The kind of benefits and profit augmentation that RPA leads to justifying no reason why Indonesian banks should shy away from shifting towards the same. Learn more in this article.
Banking is known to be the most data-intensive, customer-centric, process-oriented, and risky industry. Adopting RPA-based services will help banks in an array of benefits ranging from better operational management to quicker processes. Find out more in this article.