Mitrais Prepared to Meet COVID-19 Challenges

The international COVID-19 situation has forced many organisations to rapidly address the challenges that a Work-From-Home (WFH) business model raises, with many scrambling to implement solutions to keep themselves in business as restrictions on “normal” business increase.

For some like Mitrais, though, years of experience in the execution and management of remote teams means that we are well equipped to pass these tests. For more than 20 years, Mitrais has been championing the case for businesses to consider augmenting their local software development and management capabilities through the use of geographically disparate teams, and over that time we have evaluated and implemented world’s best practice processes and tools to add value to our clients.

Our developers are now largely working in WFH mode in line with World Health Organisation and Indonesian Government recommendations, but are still providing seamless services to our Asian, Australian, and international clients via the use of our proven infrastructure.

Our existing certification in ISO 27001:2013 for Information Security Management Systems means that we are well placed to provide a fully secure and productive environment, and we have extended our secured Virtual Private Network (VPN) to encompass our developers wherever they may be working. Our extensive Telecommuting Policy ensures that our staff and clients are always aware of the steps necessary to manage this mode of working, and WFH is always undertaken in close consultation with and approval of clients for whom the developers are working.

We continuously monitor access to our VPN with network tools, including geolocation of accesses to ensure that any suspicious attempts are blocked automatically. Full disk encryption is our standard for laptops and mobile devices.

Our Disaster Management and Business Continuity Plans are mature and well-tested, ensuring that all internal core/production systems and data stores are replicated regularly, and alternative data centres are kept in a state ready for transition if required.

Our years of experience in remote team management means that our teams are very familiar with the use of the best tools for the job, including shared secure code repositories, video conferencing, screen sharing and communication tools, and task/issue management systems necessary to keep remote and local developers in lockstep with each other. We are known for our particular experience in remote Agile development, and regularly coach clients and partners in these methodologies.

In these difficult and testing times, maintaining your capacity and capability to continue the development and maintenance of your software systems can be difficult. Mitrais are experts in provisioning for, managing and maintaining your software production effectiveness, and we are ready to help you keep your business momentum and continue to provide excellent services to your clients.

If we can help you in the current situation by working with you as we do for our existing clients and partners throughout Australasia and Asia, we’d love to hear from you and discuss how we can help.

We wish you, your family and staff the best of health and luck now and in the future.


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