How Integrated Research Fixed Collaboration Issues with Their Development Partner

Table of Contents

37

years on the market

1000

customers

201 - 500

employees

Locations

New South Wales, Australia

Industry

Software Industry

Partnership period:

2016 - 2025

Expertise delivered:

Unified Communications Monitoring and Troubleshooting Platform

Technologies:

Node.js, TypeScript, JSON, Snowflake, AWS (Lambda, API Gateway, DynamoDB, SNS, SES), Jenkins, Git, Unit Test (Mocha, Chai, Sinon), Istanbul

Achievement:

- NSW State iAward for Sustainability and Green IT (2011)
- Avaya 2017 DevConnect Select Product Program Excellence Award
- 2025: The company released Prognosis 13.1

How Integrated Research Fixed Collaboration Issues with Their Development Partner – Fast

 

Imagine a partnership built on trust, innovation, and a shared commitment to excellence. Mitrais has been more than just a software development partner to Integrated Research (ASX:IRI), a leader in critical system communication, payment, and infrastructure monitoring.

It wasn’t just about writing code. Integrated Research significantly increased their development velocity while maintaining top-notch quality by partnering with Mitrais, as we focus on measurable outcomes and constant improvement. Plus, providing the right talent, perfectly matched to their needs, has been a key part of our long-term partnership.

Our General Manager, Rob Mills, and Michael Tomkins, Chief Technology Officer of Integrated Research highlight that our partnership is about building a strong, collaborative relationship.

The Mitrais team felt like part of our own. We didn’t need to explain things twice—they understood what we were trying to achieve.

— Michael Tomkins, Chief Technology Officer, IR

 

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