Ksatria Medical Systems (KMS) is Ksatria’s flagship Hospital Information System, (HIS) is an integrated application that facilitates the medical and administrative operation in hospitals. HIS covers all of the hospital's processes from clinical to all back-office activities. Due to its modular nature, it is scalable and may be implemented according to the hospital’s needs.
To smooth over the process of implementing and developing KMS, Mitrais uses process mapping as their guide.
Process mapping is generally done to provide a better understanding of how the system works in business and on projects. It describes every activity using a clear and detailed diagram that allows any one reading it to understand what has happened quickly and correctly.
When implementing KMS in a hospital, process mapping is especially useful when performing gap analysis between the hospital’s business process and KMS. Once the gap has been identified, Mitrais developers are able to find the best solution for implementing KMS HIS into the hospital’s business process.
User training is simplified with process mapping as the map breaks down the hospital’s business processes into its basic components allowing hospital staff to look up their roles and determine which part of the KMS module they will be using to perform their daily tasks.
The well-defined mapping process allows KMS to provide the hospital management with extra assurance of its capabilities. With a process map, hospital staff have no need for technical training to appreciate KMS’ features and how the hospital can benefit from the end-to-end functionalities it offers.
This is a best practice that Mitrais applies as a standard for implementing projects. Aside from implementations, process mapping is also beneficial for the development process.
By developing the HIS, the use of process mapping is a valuable asset that provides developers with a clear picture of what needs to be done as all the modules and functions of KMS are displayed in an easily decipherable map.
This allows developers to see the bigger picture and identify vulnerable areas to minimize risks. Resource assignation and time estimation of the project can become more accurate as well.
Process mapping acts as a user-friendly documentation of the project. The flowcharts not only document the steps in a process but also how the functions relate to one another. Also, as it is presented in a graphic format, a process map is generally easier to follow for many people when compared with written guides and also helps to overcome language barriers.
With the proper documentation, the KMS team takes less time to understand how the HIS works and can quickly proceed with further development and upgrades. It also put them into the habit of documenting all the changes made to the software. This is especially important when the team upgrading the solution keeps rotating.
Improved understanding, smoother implementation, reduced learning time, more visibility of the process, and better user training – KMS can offer all of these with the help of process mapping. The bottom line is, hospitals can expect less overall cost to implement KMS and an overall increase in their performance.