{"id":3665,"date":"2018-03-01T05:13:23","date_gmt":"2018-02-28T21:13:23","guid":{"rendered":"http:\/\/www.mitrais.com\/?post_type=faq&#038;p=3665"},"modified":"2018-04-12T08:46:39","modified_gmt":"2018-04-12T08:46:39","slug":"bagaimana-kita-menangani-masalah-apakah-ada-proses-eskalasi","status":"publish","type":"faq","link":"https:\/\/www.mitrais.com\/id\/faq-detail\/bagaimana-kita-menangani-masalah-apakah-ada-proses-eskalasi\/","title":{"rendered":"Bagaimana kita menangani masalah, apakah ada proses eskalasi?"},"content":{"rendered":"<p>Manajemen masalah adalah bagian penting dari mempertahankan hubungan dengan klien. Setiap klien memiliki Manajer yang dapat dihubungi dan memiliki kontak reguler dan akses langsung untuk menyelesaikan masalah. Jika masalah membutuhkan masukan atau eskalasi lebih lanjut, Manajer Senior yang bertanggung jawab akan terlibat langsung untuk menyelesaikan masalah dan masalah. Jika resolusi tidak dapat dicapai, Manajemen Eksekutif dapat diakses oleh klien untuk mencapai hasil bersama. Mitrais mengelola proses ini secara proaktif dan efektif.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manajemen masalah adalah bagian penting dari mempertahankan hubungan dengan klien. Setiap klien memiliki Manajer yang dapat dihubungi dan memiliki kontak reguler dan akses langsung untuk menyelesaikan masalah. Jika masalah membutuhkan masukan atau eskalasi lebih lanjut, Manajer Senior yang bertanggung jawab akan terlibat langsung untuk menyelesaikan masalah dan masalah. Jika resolusi tidak dapat dicapai, Manajemen Eksekutif&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false},"categories":[],"class_list":["post-3665","faq","type-faq","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bagaimana kita menangani masalah, apakah ada proses eskalasi? | Mitrais<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mitrais.com\/id\/faq-detail\/bagaimana-kita-menangani-masalah-apakah-ada-proses-eskalasi\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bagaimana kita menangani masalah, apakah ada proses eskalasi?\" \/>\n<meta property=\"og:description\" content=\"Manajemen masalah adalah bagian penting dari mempertahankan hubungan dengan klien. 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