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About Us

Our Mission is to build long term, high trust, relationships with our clients as we provide products and services which add value to their business. Founded in 2000, we employ 500 staff with offices in Singapore, Indonesia, Australia and Vietnam.

Why Mitrais?

Mitrais is in a unique position to service the requirements companies looking to augment their local teams. The competitive advantages of our development centres include:

  • Close proximity to Australia – short travel time
  • Same or similar time zone – we work when our clients work
  • English speaking staff – makes communication easy
  • 500 people – large enough to deliver scale, small enough to provide personalised service
  • Australian and Indonesian management – no cultural challenges
  • Mitrais Competency Framework – high quality, low risk
  • Rated by Forrester Research as the largest software development centre in Indonesia

This unique position ensures that Mitrais is the “Software Engineering Centre of Excellence”.

The Mitrais Competency Framework

The Mitrais Competency Framework is a continuous learning and development program where we design, develop and measure the competencies of our staff to ensure that market demand is met and output is at the highest possible levels of quality. It represents a 15-year investment in competency system development that is a key differentiator in the market place.

It enables us to shape resources into competent and rounded professionals. It enables us to continuously reinvent experienced staff in an ever-changing world. And importantly, it ensures our clients receive the highest quality services.

All staff at Mitrais are enrolled in the Competency System the day they join Mitrais. They then start a journey through 22 development stages of ever increasing competence. In total, Mitrais defines more than 400 competencies. Employees continually assess themselves against the competencies as Null, Basic, Good, Expert & Leadership. This ensures:

  • Quality outcomes for clients
  • An environment of continued development and learning for staff
  • Integrity in career progression
  • Continuous improvement in operational efficiency

Mitrais supplements the training provided using on-the-job training with the development of customised Learning Offerings stored in the company instance of Moodle for self-study and classroom training. Mitrais employs 9 full time trainers supported by competency champions drawn from practitioners with Expert or Leadership levels of competency.


Organisational capability in efficient software design, development and testing.

Demonstrable working processes complimented with Mitrais’ Competency Review System (CRS) guarantees high quality outcomes. We tailor our approach to the assignment, some of our core project management and software engineering competencies are outlined below.

As the foundation for our project management discipline, we use the Project Management Body of Knowledge (PMBOK). Our project managers are trained in PMBOK by external, fully qualified PMI training providers. In addition, our project managers and team leads are fully conversant with SCRUM and many other Agile or waterfall based Methodology.

  • We can tailor our standard methodology to our clients’ individual needs and are experienced in many industries’ standard processes, including the Rational Unified Process (RUP) and a variety of agile methodologies.
  • Our software testers are managed and trained by our dedicated quality assurance managers. A suite of automated testing tools combines with state of the art testing design methodologies to ensure resilient software applications.
  • Our standard engineering, project management and supporting processes are based on best practice including Capability Maturity Model Integration (CMMI), the Software Engineering Body of Knowledge (SWEBOK), RUP and PMBOK.
  • The IEEE Software Engineering Code of Ethics and Professional Practice are enforced across the Software Development Group.


Resource capacity within software development and testing. Flexibility and speed of scaling the team in response to customer demand.

Mitrais has a total capacity of nearly 500 staff, with a target of 25% of our resources available on the bench at any one time enabling us to rapidly provision resources to new client requirements. Whilst resources are on the bench we deploy them to internal projects in the technologies we believe the market needs, thus enabling us to meet future customer demand.


Proven experience in delivering complex software development solutions to our customers.

Mitrais has 15 years’ experience and a proven track record in software development across more than 160 clients. We are proud to have a proven and trusted track record of delivery.

“We were looking for a software development partner for some time and after a lot of due diligence we decided that Mitrais was a good fit. When we had to begin an unexpected project immediately, we turned to Mitrais.

This was a high profile and technically complex project with contractual obligations – not an ideal first project for a software development partnership. However, time was of the essence, and it took less than a week to go from preliminary discussions to signed contracts and a development team ready to begin. It would have been impossible to ramp up our internal development team in such a short time.

I’m pleased to say that Mitrais met all of their obligations and delivered a high quality product on schedule. The internal development team had no trouble integrating the work into our core system. Mitrais is perhaps not the cheapest software development partner but their facilities are first class, the developers have the latest tools and Mitrais’ commitment to training and professional development shows through in the quality of work delivered. It is also worth noting that there were no language barriers or communication issues whatsoever. I would readily recommend Mitrais to any organisation looking for software development partner.”

Allan Turner, CIO, Silver Chain Group, Australia

Cost Effectiveness

Flexible and cost effective engagement models

Mitrais partners with a wide variety of companies, representing a diverse range of industry verticals and company sizes. Most of them share the same challenge. How can they get fast access to qualified staff to supplement their own in-house resources and provide development capacity in a cost-effective way?

By far the most popular solution offered by Mitrais is that of providing what is known as a Captive Team for a client. In this engagement model, Mitrais builds and manages a dedicated offshore team for the client, containing the skills and developer profiles that the client requires. A Captive Team Engagement Model involves the client contracting an offshore team from Mitrais rather than recruiting and employing their own staff or local contractors, with all of the effort and expense that can involve. Usually the commitment by the client is for a minimum of 6 months.

Using this engagement model, you can establish a core Captive Team with a deep knowledge of your business, all at a known cost per month. Captive Teams can perform any project roles required, but frequently perform only partial life cycles.

Other engagement models include Time & Materials. T&M engagements are generally used by the clients to address short-term or burst capacity, often for staff with specific skill sets. It is an efficient and cost effective way of supplementing an existing team as required.


Mitrais is a multicultural organisation led by a team of Indonesian and Australian executives. We employ and nurture some of Asia Pacific’s brightest and most talented young minds. This gifted group crafts competitive edge solutions for international clients at our world class facilities in Bali, Jakarta, Bandung, Yogyakarta and Hanoi in a corporate environment that benefits from cross-cultural creativity.

Mitrais cultivates the highest standards of professional competency through rigorous staff education and development programs designed to keep us at the forefront in an ever changing world. The pursuit of professional excellence is a core Mitrais value.

Our compelling mix of western innovation and eastern productivity sustains Mitrais in its preeminent position in the Asia Pacific region.

Mitrais understands that your ultimate business is to enhance your organisation’s bottom line and to produce more value. So, we build solutions that deliver on these goals and strengthen your capacity to compete; a fusion of corporate and technological strategies.

Mitrais gives you the tools and resources to better manage and create value for your business; tools that provide a real competitive edge.

Mitrais Bali Office

Mitrais Bali Office

Corporate Social Responsibility

Mitrais embraces the principle as a corporation that it has fundamental responsibilities to give back to the society in which it operates.

Those responsibilities include assisting those who are disadvantaged as a result of trauma, medical problems or economic circumstances, as well as helping to lay a solid educational foundation which is essential to improving the long term well-being of our community.


Yayasan Kemanusiaan Ibu Pertiwi (YKIP)

Mitrais is the main benefactor of Yayasan Kemanusiaan Ibu Pertiwi (YKIP), a foundation that was originally set up to assist in the recovery efforts after the Bali bombing in October 2002. Now it provides educational support to more than 500 children to achieve its purpose in “breaking the bonds of poverty through education”.

See more here Yayasan Kemanusiaan Ibu Pertiwi


Indonesian University Programs

Mitrais also has an active cooperation program with the following universities, by providing internship opportunities, study excursion, technical workshops, and many more:

•   Bandung Institute of Technology (ITB)

•   Sepuluh Nopember Institute of Technology (ITS)

•   Gadjah Mada University

•   Diponegoro University

•   Pembangunan Nasional Veteran University (UPN Veteran)

•   Mulawarman University

•   Padjadjaran University

Our support of YKIP and of Indonesian universities embodies our belief in the principle of Corporate Social Responsibility

See more here Indonesian University Program

We invite you to visit our gallery of Bali scenes and people, photographed by talented staff members.